Why it mattersIf you let AI agents handle customer refunds in the UK, the CMA says you carry the legal blame for their breaches.
Watch nextWatch whether the CMA turns this guidance into action against a named company.
Seventy's viewBefore agents touch refunds, name an owner for their conduct and train them like new staff.
What happened. The UK Competition and Markets Authority has published guidance on using AI agents with customers, for tasks like handling refunds. It says a business is responsible if its agent breaks consumer law, and it urges proper training of agents.
Why it mattersIf your teams work in Slack, software agents act in your channels, so and must cover them.
Watch nextWatch whether Salesforce's weekly count keeps doubling each quarter.
What happened. Salesforce says AI agents now take 127 million automated actions inside Slack every week, using the open MCP standard to pull context from tools like GitHub, Salesforce and Jira. That weekly volume is doubling each quarter.
Why it mattersTeams running many small AI models on AWS can fit more of them on each GPU instance, which cuts idle capacity you pay for.
What happened. Amazon's SageMaker lets you split one physical GPU into several slices, so a single accelerator can serve more than one model endpoint. Until now, the smallest unit you could request was a whole GPU, so an eight-GPU instance topped out at eight models whatever each one needed.
Why it mattersMerge applies OpenAI tools to engineering, marketing, sales and even event planning, a template for spreading one AI vendor across departments.
What happened. Merge's teams run GPT-6 Astra, ChatGPT and Codex across their daily work, from checking product code to supporting marketing. Staff also lean on AI to organise executive dinners and get sales updates ready.
Why it mattersTeams using OpenAI's Codex get more built-in help with code review and comprehension, so evaluate it against your current coding tools.
What happened. OpenAI is buying Pierre Computer Company to strengthen Codex, its coding product, with tools for writing, explaining and checking software.
Why it mattersCompanies buying Microsoft AI services can now get the network connections to run them from Lumen in the same sales process.
What happened. Lumen Technologies and Microsoft are expanding their co-selling partnership, so both will now sell enterprises networks built to connect the data, applications and infrastructure behind AI workloads. The announcement was made on November 2, 2026.
Counted across everything Seventy read this week, not only what made an issue: at least four stories from three sources, at twice the usual pace or more.
6 stories, about 2 min 12 sec. Nothing was left out to fill the time.
“Excellence is a continuous process and not an accident.”