Amazon releases Nova 2.5 Sonic, a faster voice agent model, to all customers
Why it matters
Amazon's voice model now handles multi-step tasks like looking up an order and starting a return, so test it against your current voice stack.
Ask your team
Could Nova 2.5 Sonic complete our top customer-service voice tasks with fewer errors or lower latency than our current stack?
What happened
Amazon has made Nova 2.5 Sonic generally available, a speech-to-speech AI for real-time voice agents. It follows multi-step instructions and calls connected tools more accurately, with lower response delay.
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Impact on Software & SaaS · Telecom
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